Effective Date: September 24, 2026
Thompson Building Co. (ABN: 32 417 690 476, Builders Licence No. 462797C) is committed to protecting your privacy and managing your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit an enquiry, or engage our custom carpentry and residential building services across Sydney, Newcastle, and surrounding areas.
1. Personal Information We Collect
We collect personal information that is reasonably necessary to provide our carpentry, renovation, extension, and building services. The types of information we may collect include:
Contact Details: Your full name, phone number, email address, and physical residential or site address.
Project Specifications: Information regarding your property, project type (e.g., custom carpentry, decks, pergolas, bathroom/kitchen/laundry renovations, extensions, granny flats, or outdoor entertainment areas), site access, DA/CDC approval status, architectural plans, project budget, and target completion dates.
Financial Details: Payment and billing information required to process invoices and quotes.
Website Usage Data: Technical information collected automatically when you visit our website, including your IP address, browser type, referring URL, and browsing interactions.
2. How We Collect Personal Information
We collect personal information directly from you through various touchpoints:
When you fill out and submit inquiry or project forms (such as our “Start Your Project” form) on our website.
When you contact us via email, telephone, or SMS.
During initial consultations, site visits, quoting processes, and project planning sessions.
When you enter into a residential building or carpentry contract with Thompson Building Co.
3. How We Use Your Information
Thompson Building Co. uses your personal information for the primary purposes of delivering high-quality building services and managing customer relations. Specific uses include:
Assessing project requests, conducting site inspections, and preparing accurate quotes and contracts.
Coordinating building, carpentry, and renovation work across our service regions in Sydney and Newcastle.
Communicating with you regarding project schedules, design approvals, council requirements, and progress updates.
Managing invoices, accounts, and project records.
Complying with legal obligations, licensing requirements, and insurance reporting (such as icare NSW requirements).
Improving our website functionality and customer service experience.
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal details to third parties. However, in order to successfully execute your building project, we may share relevant information with trusted third parties, including:
Subcontractors & Tradespeople: Specialized trades, engineers, or architects directly involved in your construction project.
Regulatory Authorities: Local councils, certifiers, and government bodies for statutory approvals (e.g., DA/CDC processes).
Service Providers: Third-party software providers used for project management, accounting, and website hosting.
Insurance & Legal Providers: Insurers, legal advisors, or regulatory authorities where required by Australian law.
5. Data Security & Storage
We take reasonable technical and organizational precautions to protect your personal information against loss, unauthorized access, modification, or disclosure. Digital records are stored securely with password protection and restricted access, while hard-copy project documentation is kept secure on site and in office environments.
While we strive to protect information transmitted via the internet, no online transmission is completely secure. Any information sent to us online is transmitted at your own risk.
6. Access to and Correction of Your Information
You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or out of date.
To request access or correction, please contact us in writing using the details provided below. We will respond to your request within a reasonable timeframe.
7. Direct Marketing
We may occasionally use your contact details to send you updates, company news, or information about our building services that may interest you. You may opt out of receiving promotional communications at any time by contacting us directly or using the unsubscribe link in our marketing emails.
8. Updates to This Privacy Policy
Thompson Building Co. reserves the right to amend this Privacy Policy at any time to reflect updates in legal requirements or our operational procedures. Any changes will be posted directly to this page with an updated effective date.
9. Contact Us & Privacy Complaints
If you have any questions regarding this Privacy Policy, wish to update your information, or have a complaint regarding how your privacy has been handled, please contact us:
Business Name: Thompson Building Co.
ABN: 32 417 690 476
Licence No: Builders Licence No. 462797C
Email: info@thompsonbuildingco.com.au
Phone: 0419 220 446
Service Areas: Sydney, Greater Sydney, Newcastle, and Surrounds
We will review all complaints promptly and aim to provide a written resolution within 30 days.